If you are not satisfied with a product purchased on Fanbotica, for any reason, you may return it for a refund within 30 days of receipt, or within 90 days for a refund via store credit. You must first notify us by sending a message. Fanbotica will provide you with an RMA number. No return will be accepted without first obtaining an RMA number. The product must then be returned in its original packaging (in perfect condition for resale), together with its receipt and a short note stating the reason for the return and the RMA number. This note will help us serve you better and improve our products. Refunds will be denied for any products that do not meet the conditions above.
DIY robot kits are non-refundable once assembled. Robot parts that require assembly or soldering are likewise non-refundable once assembled, soldered or modified in any way. All sales of robot software and apps are final and cannot be refunded or exchanged. Customized products are non-refundable and are subject to a 30-day exchange policy. Please note that a 20% restocking fee may apply if you return items from special orders or return a large quantity of the same product.
Please note that all items will be refunded within 7 days of receiving the returned product (shipping costs excluded). You are also responsible for covering the cost of returning the product. Shipping costs will only be refunded if the return is the result of a shipping error on our part. A cleaning fee (€50) may also be charged if a home robot is returned and has not been properly cleaned.
Visit our support center to return a product